基于制度作用机制的服务生态系统整合模型研究

Abstract
Figure/Table
References
Related Citation (15)

Download: PDF (8340 KB) HTML (1 KB)
Export: BibTeX | EndNote (RIS)

Abstract Institutions play a key role in service ecosystem and are the focus of service ecosystem research.However,the existing research does not open the black box of the role of institutions in service ecosystem.Based on the institutional theory,integrated service-dominant logic and ecosystem research perspective,this paper constructs four important institutional mechanisms of service ecosystem through literature review and theoretical deduction:service ecosystem formation mechanism based on initial institutions,service ecosystem operation mechanism based on sharing institutions,the participant conflict mechanism based on external stimulus and the institutionalized working mechanism in the service ecosystem.Combining the institutional mechanism with the development stage of the service ecosystem,the paper established the integration model of service ecosystem and provides a reference for the study and practice of the institutions of the service ecosystem.

Key words： Service ecosystem Institution Mechanism Integration mode

Received: 05 March 2020

PACS:

F270

	Service

	E-mail this article
	Add to my bookshelf
	Add to citation manager
	E-mail Alert
	RSS
	Articles by authors
	Xin Benlu
	Liu Yanqi

Cite this article:

Xin Benlu,Liu Yanqi. Research on Service Ecosystem Integration Model Based on Institutional Mechanism[J]. , 2021, 2(1): 136-146.

URL:

http://www.zgkjlt.org.cn/EN/ OR http://www.zgkjlt.org.cn/EN/Y2021/V2/I1/136

[1] FROW P,MCCOLL-KENNEDY J R,HILTON T,et al.Value propositions:a service ecosystem perspective[J].Marketing theory,2014,14(3):327-351.
[2] LETAIFA S B,REYNOSO J.Toward a service ecosystem perspective at the base of the pyramid[J].Journal of service management,2015,26(5):684-705.
[3] VARGO S L,LUSCH R F.Institutions and axioms:an extension and update of service-dominant logic[J].Journal of the academy of marketing science,2016,44(1):5-23.
[4] VARGO S L,AKAKA M A.Value cocreation and service systems(re)formation:a service ecosystems view[J].Service science,2012,4(3):207-217.
[5] EDVARDSSON B,KLEINALTENKAMP M,TRONVOLL B,et al.Institutional logics matter when coordinating resource integration[J].Marketing theory,2014,14(3):291-309.
[6] BEIRAO G,PATRíCIO L,FISK R P.Value cocreation in service ecosystems:investigating health care at the micro,meso,and macro levels[J].Journal of service management,2017,28(2):227-249.
[7] MICHAEL K,DANIELA C,ROBERTA S.The role of proto-institutions within the change of service ecosystems[J].Journal of service theory and practice,2018,28(5):609-635.
[8] KOSKELA-HUOTARI K,EDVARDSSON B,JONAS J M,et al.Innovation in service ecosystems—breaking,making,and maintaining institutionalized rules of resource integration[J].Journal of business research,2016,19(8):2964-2971.
[9] VARGO S L,WIELAND H,AKAKA M A.Innovation through institutionalization:a service ecosystems perspective[J].Industrial marketing management,2015,44(1):63-72.
[10] 令狐克睿,简兆权,李雷.服务生态系统:源起、核心观点和理论框架[J].研究与发展管理,2018,30(5):151-162.
[11] VARGO S L,LUSCH R F.It's all B2B and beyond:toward a systems perspective of the market[J].Industrial marketing management,2011,40(2):181-187.
[12] 李雷,简兆权,张鲁艳.服务主导逻辑产生原因、核心观点探析与未来研究展望[J].外国经济与管理,2013,35(4):2-12.
[13] VARGO S L,LUSCH R F.Evolving to a new dominant logic for marketing[J].Journal of marketing,2004,68(1):1-17.
[14] VARGO S L,LUSCH R F.Service-dominant logic:continuing the evolution[J].Journal of the academy of marketing science,2008,36(1):1-10.
[15] VARGO S L,LUSCH R F.From repeat patronage to value co-creation in service ecosystems:a transcending conceptualization of relationship[J].Journal of business market management,2010,4(4):169-179.
[16] 理查德·斯科特.制度与组织:思想观念与物质利益(第三版)[M].姚伟,王黎芳,译.北京:中国人民大学出版社,2010.
[17] DIMAGGIO P J,POWELL W W.The iron cage revisited:institutional isomorphism and collective rationality in organizational fields[J].American sociological review,1983,48(2):147-160.
[18] 塔尔科特·帕森斯.社会行动的结构[M].张明德,等译.南京:译林出版社,2003.
[19] KNOKE D,POWELL W W,DIMAGGIO P J.The new institutionalism in organizational analysis[J].The American political science review,1993,87(2):501-502.
[20] FLIGSTEIN N.Social skill and institutional theory[J].American behavioral scientist,1997,40(4):397-405.
[21] CHANDLER J,LUSCH R F.Service systems:a broadened framework and research agenda on value propositions,engagement,and service experience[J].Journal of service research,2015,18(1):6-22.
[22] AAL K,PIETRO L D,EDVARDSSON B,et al.Innovation in service ecosystems:an empirical study of the integration of values,brands,service systems and experience rooms[J].Journal of service management,2016,27(4):619-651.
[23] SIMON H A.Administrative behavior:a study of decision-making processes in adminstrative organization[J].Administrative science quarterly,1959,2(2):244-248.
[24] SIMON H A.Rationality as process and as product of thought[J].American economic review,1978,68(2):1-16.
[25] WILLIAMSON O E.The new institutional economics:taking stock,looking ahead[J].Global jurist,2000,38(3):595-613.
[26] SOLOMON M R,SURPRENANT C,GUTMAN C E G.A role theory perspective on dyadic interactions:the service encounter[J].Journal of marketing,1985,49(1):99-111.
[27] 诺思.制度、制度变迁与经济绩效[M].杭行,译.上海:格致出版社,2008.
[28] ALVAREZ S A,YOUNG S L,WOOLLEY J L.Opportunities and institutions:a co-creation story of the king crab industry[J].Journal of business venturing,2015,30(1):95-112.
[29] MCADAM D,TARROW S,TILLY C.Dynamics of contention[J].Social movement studies,2003,2(1):97-98.
[30] BEYER J M.Organizations:rational,natural,and open systems[J].American journal of sociology,1987,29(1):399-404.
[31] SCHNEIBERG M,KING M,SMITH T.Social movements and organizational form:cooperative alternatives to corporations in the American insurance,dairy,and grain industries[J].American sociological review,2008,73(4):635-667.
[32] SCOTT,RICHARD W.Organizations rational,natural,and open systems[J].American journal sociology,1987,29(1):399-404.
[33] HALLETT T,VENTRESCA M J.Inhabited institutions:social interactions and organizational forms in Gouldner's patterns of industrial bureaucracy[J].Theory &society,2006,35(2):213-236.
[34] MAGLIO P P,SPOHRER J.Fundamentals of service science[J].Journal of the academy of marketing science 2008,36(1):18-20.
[35] ECHEVERRI P,SKALEN P.Co-creation and co-destruction:a practice-theory based study of interactive value formation[J].Marketing theory,2011,11(3):351-373.
[36] EDVARDSSON B,TRONVOLL B,GRUBER T.Expanding understanding of service exchange and value co-creation:a social construction approach[J].Journal of the academy of marketing science,2011,39(2):327-339.
[37] AKAKA M A,VARGO S L,LUSCH R F.The complexity of context:a service ecosystems approach for international marking[J].Journal of international marketing,2013,21(4):1-20.
[38] AKAKA M A,VARGO S L,SCHAU H J.The context of experience[J].Journal of service management,2015,26(2):206-223.
[39] BERGER P L,LUCKMANN T.知识社会学:社会实体的建构[M].邹理民,译.中国台北:巨流图书有限公司,2002.
[40] MEYNHARDT T,CHANDLER J D,STRATHOFF P.Systemic principles of value co-creation:synergetics of value and service ecosystems[J].Journal of business research,2016,69(8):2981-2989.
[41] DAVID P A.Clio and the economics of qwerty[J].American economic review,1985,75(2):332-337.